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Q: If found the product with substardard quality. How can you solve it?
A:The buyer will be required to submit proof file, picture, ideo of the said substandard cargo to to us first. We can also send our engineer to your filed to check it directly, if need any.
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Q: How can you treat the problem that In case of the buyer found the cargo is not same as their drawing OR sample.
A:Our duty officer of service department will feedback the subject situation to factory Chief Engingeer. We can give solution proposal within 24 hours. Please send message to us via service@tjsunwin.com
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Q: If your company planning to establish Overseas agency?
A:If you have sincerity, we will build you to become the agent of a country abroad.
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Q: If your good company can offer technical support?
A:Yes! Our chief engineer has rich experience in foreign construction. According to customer's request to design drawings and provide technical support.
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Q: In case of we found the cargo quantity or/and weight are not same as bill of lading, how can you solve it?
A:After establishing the contract, each customer to create a file by a dedicated service personnel tracking service. Will check each step of the contract and provide the basis evidence. If it's our problem, we will reissue the remaining cargo or return the deposit.
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Q: How about your company policy for the fact that do not lead cargo as per contract.
A:We will compensate 30% deposit of our contract lump sum and send cargo as soon as possible( except force major, war,etc.)
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Q: In case of the seller does not deliver cargo after receiving deposit. If it happened, how can you slove it.
A:In case of this situation happened, buyer can send a feedback email to our manager via manager@tjsunwin.com. Our boss will solve it directly, so a definite solution will be give within 24 hours. Meantime, we will also investigate the responsibility of PIC. A punishment will occur for same. Of course, the buyer can also choose legal channels to solve the problem.
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Q: If accept OEM service to made product as per buyer offering drawing?
A:Yes, we can offer OEM service. manufacture product as per buyer’s offering drawing.